EAP Employee Assistance

Vision HR’s EAP provides comprehensive and effective on-line, telephonic and face-to-face services for employees, members of employees household and employees adult children up to the age of 26.

Telephonic and Face-to-Face Services

In addition to these web-based services, EAP provides responsive, caring and effective telephonic and face-to-face counseling to help balance personal and professional life. EAP counseling services are provided in a counselor’s private office or telephonically, depending upon preference. Some of the areas the EAP can help with include:

Personal balance
Emotional wellness
Marital/relationship issues
Family issues
Communication skills
Stress management
Alcohol and drug issues
Work-related issues
Grief issues
Financial and legal concerns

Confidential:

What goes on between the employee and the counselor is strictly confidential. Employers will not be informed of employee participation. Information will only be released with permission, or as required by law for child or elder abuse, or in a life-threatening situation.

Accessible:

The EAP staff is available 24 hours a day, 365 days a year, for counseling, consultation, appointment scheduling, and referrals.

Through the legal/financial component of your WorkLife Benefit, you and members of your household have convenient access to qualified legal and financial professionals who can help resolve issues and concerns that may arise in your life. This is a cost-free benefit provided to you by your employer and can be accessed online using the following links.

Confidential consultation and resource services at no cost to you!

Immediate access to all EAP benefits.

EAP Benefits

24/7 telephonic assessment and triage
Immediate assistance from a qualified member advocate.
Face-to-face counseling sessions, unlimited number of short-term issues per year
Telephonic counseling – unlimited number of issues per year
Coaching services – unlimited number of issues per year
Management consultation and referral services
Monthly email communications

Financial Consultation

One free 30-minute telephonic initial consultation per each new issue with a financial counselor on topics including credit counseling, debt and budgeting, mortgages, retirement planning, and tax questions with local referrals and web access – unlimited number of issues per year.
Library of forms, articles, FAQ’s, calculators

Legal Consultation

One free 30-minute telephonic or face-to-face consultation with a network attorney or mediator per each new issue – unlimited number of issues per year.
25% discount off usual rates for subsequent work with network attorney or mediator.
Free simple will preparation
Free online will
10% discount off usual rates for telephonic and online assistance to help prepare legal documents such as divorce forms, estate planning forms, immigration forms, and others.
Library of forms, articles, FAQ’s, calculators.

Identity Theft Consultation

One free 60-minute telephonic consultation per each new issue with a fraud resolution specialist – unlimited number of issues per year.
Specialist assists employees with restoring their identity and good credit.
Free “ID Theft Emergency Response Kit.”
Specialist advises client on how to dispute fraudulent debts due to ID theft.
Counselor follows up with the member and monitors progress.

Aetna resources for Living Services

Free live webinars on timely topics
Child and elder care searches and resources
School and college tools
Adoption resources
Veterinarian and pet care searches
Psychological health resources
Assessments and wellness resources
Money and time-saving resources

The EAP is administered by Aetna Behavioral Health, LLC, Aetna Health of California, Inc. and Aetna Health and Human Resources Company, Inc. This material is for informational purposes only. All calls are confidential, except as required by law (i.e., when a person’s emotional condition is a threat to himself/herself or others, or there is suspected child, spousal or elder abuse, or abuse to people with disabilities). Services are available to you and your household members, including dependent children up to age 26, whether they live at home or not.
Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to www.aetna.com. ©2012 Aetna Inc. 74.03.952.1-ARFL (7/12)